Privacy Policy

EzeeFresh ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

When you place an order or contact us, we collect:

• Your name, delivery address, phone number and email address
• Order details and delivery preferences or instructions
• Payment confirmation details (note: card payments are processed securely by Square — we never see or store your full card number)

2. How we use your information

We use your information only to:

• Process and deliver your orders
• Contact you about your order or delivery
• Respond to your enquiries
• Send you offers or updates — only if you have opted in, and you can unsubscribe at any time

3. Payment processing

All card payments are handled by Square, a PCI-DSS compliant payment provider. Your card details are entered on Square's secure platform and are never transmitted to or stored by EzeeFresh. Square's handling of your data is governed by their own privacy policy.

4. Sharing your information

We do not sell, rent or trade your personal information. We only share it where necessary to run our service — for example, with our payment processor (Square) and email service provider — or where required by law.

5. Data security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Access and correction

You can ask us what personal information we hold about you, and request corrections, by contacting us using the details below. You can also ask us to delete your information, subject to any legal record-keeping obligations.

7. Cookies

Our website may use basic cookies and similar technologies to keep your shopping cart working and improve your experience. You can disable cookies in your browser, though some features may not work properly.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with the "last updated" date.